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RETURNS & EXCHANGES
Returns & Exchanges

WHAT IS THE SHOOSHOOS™ RETURN / EXCHANGE POLICY?
We take pride in the quality of our shoes. If you bought your shoes from our website and wish to exchange them, we will be happy to exchange within 28 days of receipt.

If you bought your Shooshoos™ from a retailer, please contact that retailer for assistance. We are only able to accept exchanges for orders bought through our website.
EXCHANGES
We will accept any exchanges on item(s) provided the item is returned new (unworn) and in original packaging including tags. Returns that are not in the original state will be returned to the customer and no exchange or refund will be provided.
DAMAGED ITEMS
Where possible items will be repaired or replaced for the same product in the same size and colours, subject to availability. If it cannot be repaired or replaced a full refund will be given. Any items that are deemed subject to fair wear and tear will not be accepted as faulty.

If the damaged item is due to a factory fault, we will repair/ replace the item in the same size and style (subject to availability) at no cost to you.
HOW DO I RETURN OR EXCHANGE SHOOSHOOS™?
If you need to exchange an item, please contact us. Please note that you are responsible for the all the postage fees. If there is a manufacturing defect, we will refund the postage fees.

Please forward the product and information to:

Shooshoos c/o Cherryville Public Warehouse
600 West Academy Street
PO Box 400
Cherryville, NC
28021

Please include in your return:

1. A copy of your receipt or pertinent information (your name, address & phone number)
2. Notation of your request for exchange

We will handle per your instruction immediately.

*Note: Items bought on clearance or promotion may not be sent back for an exchange.